Returns & Exchanges
At Tanners, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer replacements or refunds for any products that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer care team within 48 hours of receiving your delivery, including your order number and any relevant photos of the issue.
Quality Review
Our culinary quality assurance team will review your request and the provided documentation to determine the appropriate resolution.
Resolution Approval
Once approved, you will receive a confirmation email detailing whether a replacement shipment has been scheduled or a refund has been issued to your original payment method.
Disposal or Return
In most cases involving food safety, we ask that you dispose of the unsatisfactory product; however, we will notify you if a physical return is required for specialty hardware.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing