Frequently Asked Questions
Everything you need to know about our artisanal products and delivery.
How do you ensure the freshness of my order during transit?
All Tanners perishable items are packed in temperature-controlled, insulated packaging with non-toxic gel packs to ensure they arrive at your door in peak condition.
When will my order be shipped?
Orders placed before 12:00 PM EST Monday through Wednesday are typically processed the same day. To avoid weekend transit delays, we do not ship perishable items on Thursdays or Fridays.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Tanners only ships within the continental United States to ensure that our food products maintain their freshness and safety standards during the shipping process.
Are your products suitable for people with specific allergies?
Detailed ingredient lists and allergen warnings are provided on each product page. Please note that our facility handles nuts, dairy, and gluten, so cross-contamination is possible.
How can I track my delivery?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.